We got in trouble by the State of Florida because we used to pay on-call employees a bonus for taking call. Basically the bonus has to be figured into their regular pay rate, meaning our overtime pay rate calculation was wrong. Now we pay employees a weekly differential for taking call. The differentials are as follows: service techs $2.78/hr (average results $145/week); RT $2.00/hr (average results $100/week); CSR $6.25/hr (average results $250/week); pharmacy techs $4.37/hr (average results $175/week). These rates are based on the average number of call-outs per week per position. The CSR gets the most because they take a ton of calls after-hours. The RT gets the least because its extremely rare that they get called out.
I hope this helps with your benchmarking.
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