[Mike Kuller]

In looking at converting to Brightree, I spoke to someone whose company recently switched over. He said he was unable to bill for an entire month during the conversion because of all the data and confirmations required by Brightree. And that was with a team working nights and weekends on it.

What has anyone else's experience been in converting to Brightree?

[JoeyGraham]

I've never converted to Brightree - but I would advise against converting your AR. I believe you should do a "this point forward" implementation and work down your old AR in your old system. In my opinion, that is much more preferable than a full month of no billing. In reality, my bosses wouldn't accept a full non-weekend/holiday day without billing nevertheless a full month. The cash crunch that would ensue 2 weeks after the month of no billing starts might put you out of business unless you've got some serious cash reserves.

[Mobility106]

We converted from Med Act to Brightree in April of 2010. We love Brightree, however If I had it to do all over again we wouldnt convert Patient info. I agree with Joey do a "this point forward implementation".

[Lorna]

Originally Posted by Mike Kuller

In looking at converting to Brightree, I spoke to someone whose company recently switched over. He said he was unable to bill for an entire month during the conversion because of all the data and confirmations required by Brightree. And that was with a team working nights and weekends on it.

What has anyone else's experience been in converting to Brightree?

Yes, I switched over and it was and still is a nightmare. They don't tell you what you need to know until it is too late.

[Lorna]

Originally Posted by Mike Kuller

In looking at converting to Brightree, I spoke to someone whose company recently switched over. He said he was unable to bill for an entire month during the conversion because of all the data and confirmations required by Brightree. And that was with a team working nights and weekends on it.

What has anyone else's experience been in converting to Brightree?

Unless you have a very reliable staff that has a lot of time to learn I wouldn't recommend it. This is a self taught software that is learn by your errors, which in some cases are very costly. I agree with the cash flow statement, you will need a lot of it.

[SmallDME]

Originally Posted by Mike Kuller

In looking at converting to Brightree, I spoke to someone whose company recently switched over. He said he was unable to bill for an entire month during the conversion because of all the data and confirmations required by Brightree. And that was with a team working nights and weekends on it.

What has anyone else's experience been in converting to Brightree?

So, how did it go?

[ourkids]

Originally Posted by Mike Kuller

In looking at converting to Brightree, I spoke to someone whose company recently switched over. He said he was unable to bill for an entire month during the conversion because of all the data and confirmations required by Brightree. And that was with a team working nights and weekends on it.

What has anyone else's experience been in converting to Brightree?

We didn't covert any data to Brightree but we didn't covert away from. One piece of advice with Brightree, Make sure you are saving reports on all your operations and transactions. When we notified Brightree we were leaving them for PacWare, they turned our account off and I could not access any data. Luckily I saved a bunch of reports and all the transactions to excel so I can search for archives. They are supposed to give you a copy of your data but good luck with that. I've heard from several other companies that after learning Brightree was not what they claim, they were never given their data. I use PacWare and since Brightree purchased PacWare, I will be shopping other software. No way I'm going back to them.

[Regina]

There is a huge amount of data that you will be expected to double check and ok during the conversion. This is in addition to attending webinars on other issues at the same time. I was doing a lot of it myself, and it was very stressful. We did not convert AR or inventory. We did not move our AR over, but we had to add a lot of inventory.
What I did not like was that we had four different trainers during our training period. You are assigned one who is supposed to be with you through the entire conversion. One was pulled for another project, another mysteriously disappeared, the third one left because she was already scheduled elsewhere, and the fourth one, while very knowledgeable about some things, was clueless on AR issues, which we had begun to experience at that point. We had the bad luck to go live on Dec 1st, just one month before many insurances switched to 5010. That was another huge headache. Plus, when your training is over, those people are basically dead to you. They have lots on training built into the system, but it is not searchable, so it makes it difficult to find your own answers, forcing you to call support. I usually e-mail them my issue, at which point they call me later and ask me to explain it as they "haven't had a chance to read the e-mail yet". Huh? I wish there were more materials available to tell me to click this box, or unclick that one, but not so. I guess they are trying to keep their support people employed.
This may turn out to be the wonderful thing that we were sold, but I don't see it happening anywhere in the near future. Unless you have a dedicated, interested staff willing to give a lot of help, I would suggest you look elsewhere.

[bigshow]

BrightTree is one of the most dependable DME software out there. In fact, we converted from PacWin to Brightree. We only converted the demo's. As for the accounting, we left the aging and billable items in PacWin and worked off 2 systems. It has been a great experience and all existing and new accounts are ordered and billed out of Brightree. As for PacWin, we bill daily and work old aging accounts, It is wonderful.

Thank you, kindly.