[Liz]

Hello,

Our patient statements have been a nemisis for us. Our patients find them very confusing to follow and read, do any of you have custom statements you are using and or have any advice to lend on how to make these much more user friendly? Our problem is that we cant have social security numbers going out on them which all of our Medicare patients ID number tends to have that. In order to remove this from our statements we need to create a custom statement which takes away our feature to have detailed information listed on our statements. The adjustments portion of the statements are also extreamly confusing to our patients as well. Any help or work arounds would be very helpful!

Thanks!

[Kristin]

Your software vendor should be able to help you create a custom statement, or tell you how to edit the current statement format to be more along the lines that you want. You should contact them to find out what your options are.

[Liz]

We do currently have a custom statement that I have been using we just have features that can not be removed without removing another functionality of the statement we wish to keep, such as "billed amount" we would like to keep that, however if we do, then the system generates a number under the billed amount once the insurance pays (this number is strickly for the system to compute correct amounts to the secondary and should not be shown on the statement, it should be in the background so to speak). To the patient it looks like they are being billed a second time for something else and the numbers do not match anything. I can understand the numbers because I know what the system is doing however trying to explain math logic and computers to patients in their 70's to 90's is nearly impossible.