[Leslie Parnell]

Good morning,

What are other companies doing regarding Medicare Supplier Standard #11?
"A supplier must agree not to initiate telephone contact with beneficiaries, with a few exceptions allowed. This standard prohibits suppliers from contacting a Medicare beneficiary based on a physician’s oral order unless an exception applies. "

Do you have it listed anywhere (i.e. customer agreement) stating they may be contacted regarding supplies (CPAP, diabetic)? Any information you can provide would be greatly appreciated.

Thank you,

Leslie
Owens Healthcare

[DMEisgoodfun]

Here's more clarification on the rule from Social Security
Admin........................


(17) Prohibition against unsolicited telephone contacts by suppliers.-

(A) In general.-A supplier of a covered item under this subsection may not
contact an individual enrolled under this part by telephone regarding the
furnishing of a covered item to the individual unless 1 of the following
applies:

(i) The individual has given written permission to the supplier to make
contact by telephone regarding the furnishing of a covered item.

(ii) The supplier has furnished a covered item to the individual and the
supplier is contacting the individual only regarding the furnishing of such
covered item.

(iii) If the contact is regarding the furnishing of a covered item other
than a covered item already furnished to the individual, the supplier has
furnished at least 1 covered item to the individual during the 15-month
period preceding the date on which the supplier makes such contact.