We used to send our statements which accessed no late fees, contact patients for non-payment of services and processed accounts for collections if no payment. We have just recently took on strategic for our statements and so far so good. We have saved on time-contacting patients for payment/entering accounts for collections and money-postage/paper/collections agency. Payments from patients have been coming in if not w/ first statement then the second- on second notice a late fee is accessed. They contact the patients and handle the collections process. The patients still call us directly for billing questions/problems. The only thing was that it took about a month or so to get everything going.
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